Privacy Policy
Effective Date: April 01, 2023
Thank you for choosing Aajrocket Global. This Privacy Policy explains how Aajrocket Global (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our services, visit our website, or communicate with us regarding freight, courier, customs clearance, and related logistics services.
1. Who we are
Aajrocket Global is an international freight and express logistics company headquartered in Delhi NCR, India. Our services include door-to-door international courier, air & sea freight forwarding, customs clearance, and related logistics solutions.
Data Controller: Aajrocket Global
Contact:
- Phone: +91 73091 29501
- Email: sales@aajrocket.com
- Address: [125 B Pocket D 2 DDA Janta Flats, Delhi 110096, Delhi, Delhi, India, 110096]
2. Information we collect
We collect information to provide safe and efficient logistics services. This information may include:
a) Information you provide directly
- Contact details: name, company name, phone number, email address, billing/shipping address.
- Shipment details: item descriptions, weight, dimensions, value, Incoterms, customs information, HS codes, origin/destination details.
- Identity documents: when required for customs or regulatory purposes (e.g., passport, government ID, tax ID, business registration documents).
- Financial data: payment information, billing details, invoices, and transaction history.
- Communications: messages, inquiries, support requests, and any attachments you send.
b) Information collected automatically
- Device & usage data: IP address, browser type, device type, operating system, pages visited, and interaction logs when you use our website or online services.
- Cookies & tracking technologies: to improve website performance and user experience (see section 9).
c) Information from third parties
- Service providers & partners: carriers (DHL, FedEx, UPS, Aramex and others), customs authorities, brokers, payment processors, and agents may provide information necessary to complete shipments.
- Public or business databases: for verification, fraud prevention, and due diligence.
3. How we use your information
We use personal information to:
- Provide, operate, and manage logistics and courier services, including pickup, storage, customs clearance, transportation, and delivery.
- Communicate with you about your shipments, bookings, invoices, and account status.
- Process payments and prevent fraud.
- Meet legal, regulatory, and customs obligations.
- Improve our website, services, and customer support.
- Send marketing communications when you consent or where permitted by law (you can opt out at any time).
4. Legal basis for processing (where applicable)
If you are in the European Economic Area (EEA) or other jurisdictions with data protection laws, our legal bases for processing include:
- Performance of a contract: to fulfill your shipment and logistics agreements.
- Legal compliance: to meet customs, tax, and regulatory obligations.
- Legitimate interests: for fraud prevention, improving services, and communicating about service updates — balanced against your rights and expectations.
- Consent: for marketing communications, cookies where required, and other optional processing.
5. Disclosure & sharing of information
We may share personal information with:
- Logistics partners & carriers: to arrange pick-up, transit, and delivery (DHL, FedEx, UPS, Aramex, our own network, and other local/global carriers).
- Customs, government authorities & regulatory bodies: when required for import/export, duties, inspections, or legal compliance.
- Service providers: IT providers, payment processors, professional advisors, and other vendors who help deliver our services.
- Business transfers: in connection with mergers, acquisitions, or sale of assets (we will notify affected users where required by law).
- Legal requests: to comply with legal processes, respond to claims, or protect rights and safety.
When required, we will limit the data shared to the minimum necessary to complete the requested service.
6. International data transfers
Because our services are global, your data may be transferred to, stored, or processed in countries outside your own, including countries that may have different data protection laws. We will take steps to ensure adequate safeguards (standard contractual clauses, agreements, or other mechanisms) are in place to protect your personal information.
7. Data retention
We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, maintain records, and enforce our agreements. Retention periods vary by data type and legal requirement; for example, customs and tax records may be retained for several years as required by law.
8. Security
We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no system is completely secure — if a security incident occurs, we will follow applicable laws for notification.
9. Cookies & tracking technologies
Our website uses cookies and similar technologies to enhance functionality, analyze usage, and support online services. You may configure your browser to reject cookies, but this may limit certain features of our site. Where required by law, we will obtain your consent before placing non-essential cookies.
10. Third-party websites & links
Our website may contain links to third-party sites. This Privacy Policy does not apply to external sites; we encourage you to review their privacy practices before providing personal information.
11. Children’s privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us and we will take steps to delete it.
12. Your rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- Access: request a copy of personal information we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of personal data, subject to legal and contractual exceptions (e.g., customs/tax records).
- Restriction: request limitation of processing in certain cases.
- Data portability: receive a copy of your personal data in a structured, commonly used, machine-readable format.
- Objection: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: where processing is based on consent, you can withdraw it at any time.
To exercise any right, please contact us at sales@aajrocket.com or call +91 73091 29501. We may ask for information to verify your identity before actioning requests.
13. Marketing & promotional communications
We may send promotional messages about services, special rates, and industry updates where you have opted in or where permitted by law. You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly.
14. Complaints & supervisory authority
If you are located in a jurisdiction with a data protection authority (for example, the EU), you have the right to lodge a complaint with the relevant authority if you believe your rights are infringed.
15. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the “Effective Date” at the top. Significant changes will be communicated where required.
16. Contact us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
- Email: sales@aajrocket.com
- Phone: +91 73091 29501
- Address: [Your Delhi NCR office address]
This Privacy Policy is a general template tailored for Aajrocket Global. It is provided for informational purposes only and does not constitute legal advice. For specific legal requirements in your jurisdictions (for example, GDPR, CCPA, or other local laws), consult a qualified legal professional.
I’ve created the Privacy Policy page for Aajrocket Global on a new canvas titled “Aajrocket Global — Privacy Policy”. Open it and review — tell me any edits, additions (e.g., company address, specific retention periods, or legal language for GDPR/CCPA), or translations you want and I’ll update it right away.
